ServiceDesk Plus - Ict Paladin

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IT help desk software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Buılt to supercharge your IT help desk

Best practice ITSM workflows

Powerful integrations with IT management apps

Smart automation

Extensive reporting capabilities

Codeless customizations

Deploy on cloud or on-premises

SERVICEDESK PLUS IS AVAILABLE IN 3 EDITIONS

Standard

IT help desk software

The perfect starter kit to get your ticketing right.

Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports

Professional

help desk + asset management

The right package for integrated IT Asset management.

Help desk management
IT asset discovery
Software asset management
Asset inventory reports
Purchase &
contracts management

Enterprisex

help desk + change + asset + project

The full-fledged ITSM suite with all features that an IT service desk needs.

Incident management
Problem management
Change management
Release management
IT project management
Service catalog
Asset management
CMDB

Best practıce ITSM capabılıtıes desıgned for your IT help desk

Incident Management

Gain control of your help desk Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Problem Management

Go beyond firefighting Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

Change Management

Manage changes with precision Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes

Service Catalog

Optimize service delivery Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

CMDB

Get the bigger picture Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making..

IT Project Management

Deliver IT projects on time Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Reports

Drive decisions with the right data Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

Integrations

Collaborate with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!

Asset Management

Streamline asset management Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.