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Help desk management

Solutions for managing your IT help desk, customer support, and IT assets.

ServiceDesk Plus

  • Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
  • Used by more than 120,000 companies
  • Available in 29 different languages

SupportCenter Plus

  • Web-based customer support software
  • Manage customer tickets, account, and contact information
  • Track and manage customer emails as trouble tickets with a robust email management system
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly

AssetExplorer

  • Discover and monitor all your IT assets (hardware and software) from one place
  • Make informed decisions on planning and purchases
  • Know the total cost of ownership of an asset
  • Ensure software licence compliance
  • Manage the complete IT asset lifecycle
  • Maximize benefits from assets

Remote Access Plus

• HIPAA compliant advanced Remote Control to troubleshoot any issue.

  • 12+ handy tools to remotely resolve issues in lightening speed.
  • Voice, video and text chats to instantly communicate with end-users.
  • Collaborative troubleshooting with multi-monitor support.
  • User confirmation and ability to record remote sessions.
  • Real-time logging and reports.
  • Power options to optimise production costs & boost productivity.