Help desk management
Solutions for managing your IT help desk, customer support, and IT assets.
- Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
- Used by more than 120,000 companies
- Available in 29 different languages
- Web-based customer support software
- Manage customer tickets, account, and contact information
- Track and manage customer emails as trouble tickets with a robust email management system
- Manage multiple service contracts and related support plans to service customers on time and bill accordingly
- Discover and monitor all your IT assets (hardware and software) from one place
- Make informed decisions on planning and purchases
- Know the total cost of ownership of an asset
- Ensure software licence compliance
- Manage the complete IT asset lifecycle
- Maximize benefits from assets
• HIPAA compliant advanced Remote Control to troubleshoot any issue.
- 12+ handy tools to remotely resolve issues in lightening speed.
- Voice, video and text chats to instantly communicate with end-users.
- Collaborative troubleshooting with multi-monitor support.
- User confirmation and ability to record remote sessions.
- Real-time logging and reports.
- Power options to optimise production costs & boost productivity.